Returns & Exchanges
At Lively from Best Buy Health, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all fashion and accessory items. If your product doesn't meet your expectations, we provide a seamless process for returns and size exchanges to ensure you stay stylish and comfortable.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the product is in its original, unworn condition.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing